privacy policy
Privacy Policy
At SmartGuard, accessible from ww.smartguard.com.sg, your privacy is a top priority. This Privacy Policy outlines the types of information we collect and how we use it to provide our security services.
1. Information We Collect
We collect information to provide better services to our clients, including:
- Contact Information: Name, email address, phone number, and company name when you request a quote or contact us.
- Site Data: Information regarding your property (residential or commercial) necessary for designing customized security layouts.
- Technical Data: IP addresses and cookies to improve website functionality and user experience.
2. How We Use Your Information
Your data is used strictly for professional purposes, such as:
- Providing and maintaining our security systems and software.
- Processing requests for quotes and technical support.
- Improving our AI video analytics and integrated hardware performance.
- Communicating updates regarding your security installation or maintenance.
3. Data Protection & Storage
We implement industry-standard security measures to protect your personal information. CCTV footage and data stored on our recorders are encrypted and managed according to Singapore’s Personal Data Protection Act (PDPA).
4. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted partners who assist us in operating our business and servicing you, provided those parties agree to keep this information confidential.
5. Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you.
- Request corrections to any inaccurate data.
- Withdraw consent for data processing at any time.
If you have questions about this Privacy Policy, please contact our Data Protection Officer through our website at www.smartguard.com.sg.